Regain control of your D365 operations
How D365 Leaders Can Stabilize ERP Delivery Without Hiring More Staff
Keep your D365 system running smoothly with scalable Dev, DevOps, and Architecture support on demand
This works whether or not you are engaged with an ERP implementation partner, or if partnering has not worked for you previously
Stay on track with Fusion Flow’s Managed ERP Services
Keep your ERP running smoothly with ongoing support, issue resolution, and system maintenance from a trusted Microsoft Partner.
We help enterprise teams reduce downtime, handle backlog, and improve ERP performance without the cost or overhead of large consulting firms.
Focus on your business. We’ll manage the ERP.
Our 5-Step Managed ERP Services Framework
Assessment
We review your ERP setup and identify areas where we can reduce strain on your team and improve system reliability.
Prioritization
We work with you to focus on the most urgent needs, i.e., bug fixes, system clean-up, or overdue improvements.
Resourcing
You get a small team of senior ERP experts dedicated to stabilizing and supporting your environment.
Delivery
We handle tickets, enhancements, and proactive fixes in an agile way without adding complexity.
Optimization
You get simple reporting and regular check-ins, so we keep improving and adjusting to what you need.
Dynamics 365 F&O Managed Services
Ongoing support, optimization, and operations for D365 F&O environments.
Expert delivery and management services to reduce burden on internal teams.
Continuous monitoring and proactive issue resolution
Ongoing updates, configuration, and patch management
Ticket handling, change requests, and small enhancements
Regular reporting and improvement planning
What our clients say about us
ERP Integration Enhancements
for a leading brand in luxury & hospitality
Fusion Flow is trusted by business and IT leaders alike:
IT Operations Perspective
CHALLENGE
Poor issue response times and system errors slowed operations.
SOLUTION
Ongoing managed support stabilized system performance and reduced operational overhead.
RESULTS
Stability Boost:
Fewer system incidents, 75% faster issue resolution.
Feedback:
Easier internal coordination and stronger IT confidence.
Statement from the Client's VP of IT
“Engaging with [Fusion Flow]'s services and its expert ERP [delivery model] was a game-changer for us. As VP of IT, it empowered me to implement my vision by intricately connecting the right dots within our vast ERP system. This partnership didn't just solve our immediate integration challenges; enabled a long-term IT strategy with ongoing support, ensuring we're not just navigating the present but are well-prepared for the future. It's like we found the missing piece of the puzzle that made everything else fall into place, allowing us to deliver unparalleled luxury experiences seamlessly.”
Key Improvements & Customer Satisfaction Level
Finance Ops Perspective
CHALLENGE
Bottlenecks in reporting cycles and high support costs blocked efficiency.
SOLUTION
Fusion Flow’s managed services team helped prioritize critical fixes and automated repeatable issues.
RESULTS
Efficiency Boost:
Faster month-end close and 80% fewer escalations.
Feedback:
Greater visibility, smoother workflows, happier finance users.
Statement from the Client's Accounting Director
“As the Accounting Director, I've seen many come and go, but [Fusion Flow] stood out from day one. [Their] deep knowledge in Dynamics 365 F&O made [them] crucial for our team, especially in tackling complex issues.
In [their role in] D365 F&O Technical [Architecture], [Fusion Flow] was quick to address not just day-to-day challenges but also major hurdles like the two month-end closing issues. [Their] ability to swiftly deliver on a backlog of essential items, including accounting reports, performance optimizations, audit support, and enhancing our finance business analysts' effectiveness, was remarkable. Additionally, [their] work on exposing accounts payable data for purchase orders significantly improved our processes.
[Fusion Flow]'s practical approach and technical skills have made [them] an indispensable part of our financial operations, ensuring we stay on track and efficient.”
Key Improvements & Customer Satisfaction Level
Our Leadership
Diego Araujo
Founder and Chief Architect, Fusion Flow
Diego’s credentials and expertise in Dynamics AX/365 over the past two decades have been trusted by dozens of his clients because of his skills in providing flexibility, scalability, and optimized delivery.
With triple strengths in technical architecture, operational automation, and delivery management, and with a proven track record in leading the delivery of finance and operations solutions for enterprise resource planning (ERP), Diego drives the company’s mission to maximize his clients’ business performance.
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